Every order is prepared with care, packed discreetly, and shipped with reliable tracking so you know exactly when your pieces are on their way.
Confirmation is sent shortly after successful payment.
Most orders are picked, checked, and packed within this window.
Sales, launches, and holidays may add extra processing time.
Orders placed after noon usually process the next business day.
Processing vs. delivery: Processing time is the time needed to prepare your order before it leaves our warehouse. Delivery time begins once the carrier scans your parcel.
We process orders Monday through Friday, excluding public holidays. Once your order ships, you will receive a shipping confirmation email with tracking details and an estimated delivery window.
| Method | Estimated Delivery | Tracking | Best For | Availability |
|---|---|---|---|---|
| Standard Shipping | 5-10 business days | Included | Everyday orders | Most regions |
| Express Shipping | 2-5 business days | Included | Faster delivery | Selected regions |
| Priority Shipping | 1-3 business days | Included | Urgent orders | Major cities |
| International Economy | 10-21 business days | Included | Remote destinations | Worldwide |
Delivery estimates are not guarantees. Weather, customs checks, carrier delays, and local holidays may affect final delivery timing.
Shipping rates are calculated at checkout based on destination, delivery method, parcel weight, and current carrier pricing. Any available free shipping threshold will be displayed before you pay.
Available on qualifying orders after discounts and before taxes, duties, or gift card payments.
All shipping fees are shown before order confirmation. We never add hidden shipping charges after payment.
If your order ships in multiple parcels, you will not be charged extra shipping unless you place separate orders.
| Region | Standard Delivery | Express Delivery | Free Shipping | Notes |
|---|---|---|---|---|
| 🇺🇸 United States | 5-8 business days | 2-4 business days | Available | PO boxes may require standard shipping |
| 🇬🇧 United Kingdom | 4-7 business days | 2-4 business days | Available | Tracked delivery included |
| 🇪🇺 European Union | 5-10 business days | 3-6 business days | Available | Local VAT rules may apply |
| 🇨🇦 Canada | 6-10 business days | 3-6 business days | Available | Remote areas may take longer |
| 🇦🇺 Australia | 7-12 business days | 4-7 business days | Selected orders | Carrier handoff may vary by state |
| 🌍 Rest of World | 10-21 business days | Quoted at checkout | Varies | Rates shown at checkout |
When your order leaves our warehouse, we email you a tracking number and carrier link.
Tracking may take 24-48 hours to activate after the shipping label is created.
Carrier scans may not update daily, especially for international shipments or rural handoffs.
Once marked delivered, check your mailbox, parcel locker, front desk, household members, and safe places around your address.
For international orders, customs duties, VAT, import taxes, brokerage fees, or local delivery surcharges may be charged by your destination country. These fees are not controlled by us and are usually collected by the carrier or local customs office.
Unless clearly stated at checkout, customers are responsible for applicable customs fees or import taxes. Refusing a shipment because of customs charges may result in return shipping fees, carrier handling fees, or non-refundable duties being deducted from any eligible refund.
We will help investigate. If your parcel is unusually delayed, damaged in transit, or marked delivered but not received, contact us as soon as possible so we can open a carrier case.
Please allow the full estimated delivery window plus 3 business days before reporting a parcel as delayed.
Contact us within 7 days of the delivery scan so we can review and help with a carrier claim.
Keep the packaging and send photos of the parcel, shipping label, and damaged item within 48 hours.
Please review your shipping address carefully before placing your order. We can only make address changes before the order has been packed or handed to the carrier.
Once an order ships, we cannot guarantee rerouting, delivery holds, or address corrections. If a parcel is returned due to an incomplete or incorrect address, additional shipping fees may apply before reshipment.
Some carriers cannot deliver to PO boxes, parcel lockers, hotels, military addresses, or freight forwarding services. If your selected shipping method is unavailable, we may contact you for an alternative delivery address.